Shipping Origin

All products ship from within Canada, unless otherwise stated on the product page.

Processing Time

Sellers are required to process and ship orders within 3 business days of purchase, excluding weekends and public holidays, unless otherwise stated on the product listing.

Shipping Carriers

Approved carriers include:

• Canada Post
• UPS
• FedEx

Valid tracking information is required for all shipments.

Estimated Delivery Time

Once shipped, orders are typically delivered within:

• 5–13 business days, depending on destination and carrier service.
• Delivery times may vary due to carrier delays or peak periods.

Shipping Costs

• Shipping costs are calculated at checkout.
• Buyers are responsible for all shipping charges unless otherwise stated.
• Shipping costs vary based on package size, weight, and destination.

Buyer Responsibilities

• Buyers must provide an accurate shipping address.
• Orders marked as delivered by the carrier to the provided address are considered successfully delivered.

Seller Responsibilities

Sellers must:

• Ship orders within the required timeframe.
• Package items securely.
• Upload valid tracking information.
• Use approved shipping carriers.
• Failure to comply may result in account restrictions or suspension.

Platform Role & Buyer Protection

• TradeTack operates a secure online marketplace and provides provides secure payment protection.
• Payments are held  by TradeTack and released to sellers after delivery confirmation or trial completion, where applicable. TradeTack assists with dispute resolution when necessary.