Product Trial & Return Policy

Return Eligibility

Eligible purchases may be returned within 14 calendar days of delivery, subject to the requirements of this policy.

Return eligibility is determined per product and may be subject to product-specific conditions. Applicable return information should be reviewed on the product page before completing a purchase.

The 14-day return period begins from the date the product is delivered to the buyer.

5-Day Trial Eligibility

Only products explicitly labeled “5-Day Trial Eligible” qualify for the 5-Day Trial program.

The 5-Day Trial is a product-specific program and does not automatically apply to every product listed on Trade Saddles.

Products that are not identified as “5-Day Trial Eligible” do not receive the additional 5-Day Trial period.

5-Day Trial Terms

For products specifically marked as 5-Day Trial Eligible:

• The trial period begins on the delivery date.
• Buyers must submit a trial return request within 5 calendar days of delivery.
• The 5-day period applies to submitting the return request, not to the date the item is shipped back.
• Once the return is approved, the buyer must ship the item according to the return instructions provided by Trade Saddles.

Condition of Returned Items

Returned items must be in substantially the same condition as received.

• The item must show no additional wear or damage.
• The item must not have been altered or modified.
• All original accessories and packaging should be included, where applicable.

If the applicable return conditions are not met, Trade Saddles may reduce or deny the refund.

Buyer Protection

Buyers may qualify for Buyer Protection where:

• The item received is materially not as described.
• The item arrives damaged, incomplete, or incorrect.
• The applicable shipping requirements are not met.
• An eligible return request is submitted within the applicable return or trial timeframe.

Buyer Protection claims are reviewed and decided by Trade Saddles in accordance with the applicable Trade Saddles policies.

Return Approval & Requests

All returns require prior approval from Trade Saddles. Items returned without authorization or sent to an incorrect address may be refused.

Return requests must be submitted through Trade Saddles Customer Support and should include:

• Order number.
• Reason for the return.
• Photos or supporting documentation, where applicable.

Return requests are generally reviewed within 2–3 business days.

Return Shipping

• Buyers are responsible for return shipping costs unless otherwise stated or required under an applicable Buyer Protection claim.
• Original shipping fees are non-refundable unless otherwise required by the applicable return or Buyer Protection terms.
• Return addresses are provided only after the return has been approved.
• Items are typically returned directly to the applicable seller unless Trade Saddles provides different instructions.

Refund Processing

Payments are collected through Trade Saddles and may be held until the applicable delivery, return, or trial conditions have been satisfied.

• Approved refunds are issued to the original payment method.
• Refunds are generally processed within 5–10 business days after inspection and approval of the returned item.
• Refund amounts may be reduced or denied where the applicable return conditions have not been met.

Marketplace Returns

Trade Saddles does not operate a central warehouse for marketplace inventory.

Approved returned items are typically returned directly to the applicable seller or another return address provided by Trade Saddles.

Trade Saddles is the final decision-maker for return approvals and Buyer Protection claims handled through the marketplace.

Misuse of the Return or Trial Process

Buyers are expected to use the return and trial programs honestly and in accordance with this policy.

Abuse or misuse of the return or trial process may result in account restrictions or other action under applicable Trade Saddles policies.