Frequently Asked Questions

Trade Saddles is focused on equestrian tack and gear, including quality pre-owned products. Always review the individual listing for the item's condition and description.

Where seller communication is available through the marketplace, you may use the available Trade Saddles communication tools to ask questions about a listing.

Sellers can create an account and follow the available selling process to submit products for listing on Trade Saddles. Seller requirements and verification may apply.

Listings should contain accurate product details, clear photographs, correct pricing, and an honest description of the item's condition. Sellers are responsible for the accuracy of their listings.

Yes. Sellers must follow the Trade Saddles Prohibited Products Policy and all applicable laws. Products that are counterfeit, stolen, illegal, unsafe, or otherwise prohibited may not be listed.

Products ship from Canada unless a listing specifically states otherwise. Please review the individual listing and shipping information before purchasing.

Orders are generally processed within 3 business days and delivery typically takes 5–13 business days, depending on the destination and carrier.

Valid tracking information is provided for shipped orders where tracking is available. Sellers are required to use approved carriers and provide valid tracking information as required by the Shipping Policy.

The standard return window is 14 calendar days, subject to the requirements and exclusions in the Product Trial & Return Policy.

Some products may be marked as “5-Day Trial Eligible.” Eligible buyers must request the trial within 5 calendar days of delivery and receive prior approval. The exact requirements are set out in the Product Trial & Return Policy.

Buyers generally pay return shipping unless otherwise stated or where Buyer Protection applies. Original shipping fees are generally non-refundable unless otherwise required by applicable law or policy.

Payments are processed securely through the payment methods provided at Trade Saddles checkout. Buyers should complete purchases through the marketplace rather than sending payment directly to a seller.

Payments may be held and released according to the Trade Saddles payment process, including after delivery confirmation or completion of an applicable product trial.

Trade Saddles may assist with dispute resolution and review relevant order, payment, tracking, and communication information according to the applicable policies.

If you need assistance with an order or marketplace issue, contact the Trade Saddles support team through the Contact Us page.

Yes. You can contact Trade Saddles to request access to, correction of, or deletion of personal information, subject to applicable requirements.