Buyer Policy

01

Buyer Responsibilities

Buyers are responsible for:

• Providing accurate name, billing, shipping, and contact information.
• Reviewing the complete product listing before purchasing.
• Reviewing the product condition, description, measurements, images, and other relevant information.
• Reviewing applicable shipping, return, refund, and trial terms before completing a purchase.
• Using valid and authorized payment information.
• Being available to receive or arrange delivery of purchased products.
• Communicating honestly and professionally with sellers and Trade Saddles.
• Using products lawfully and appropriately.

02

Product Listings & Buyer Review

Trade Saddles provides product listings submitted through the marketplace.

Before purchasing, buyers should carefully review:

• Product description.
• Product condition.
• Product size or measurements where provided.
• Images.
• Price and applicable charges.
• Shipping information.
• Return eligibility.
• Product Trial eligibility, where applicable.

Product information may vary between listings because products are supplied by independent sellers.

03

Orders & Purchase Confirmation

Submitting an order constitutes a request to purchase the selected product under the terms displayed at checkout and the applicable Trade Saddles policies.

Trade Saddles may review or cancel an order where necessary because of:

• Product availability issues.
• Pricing or listing errors.
• Suspected fraud or unauthorized activity.
• Policy violations.
• Payment problems.
• Other circumstances requiring cancellation or review.

If an order is cancelled, any applicable refund will be handled according to the Payment Policy and applicable return/refund rules.

04

Payment

Payments for Trade Saddles purchases are processed through the payment methods made available at checkout.

Buyers must provide accurate payment information and must not use a payment method without authorization.

The total amount payable should be reviewed before completing checkout, including any applicable product price and shipping charges.

Payment-related matters are governed by the Payment Policy.

05

Shipping & Delivery

Shipping information, estimated delivery times, shipping charges, approved carriers, tracking requirements, and seller shipping responsibilities are governed by the Shipping Policy.

Buyers must provide a complete and accurate delivery address.

Trade Saddles is not responsible for delays caused by circumstances outside the normal delivery process, including carrier delays or inaccurate information provided by the buyer.

06

Returns & Product Trials

Returns and refunds are governed by the Product Trial & Return Policy.

Eligible purchases may qualify for the applicable return period, while products specifically identified as 5-Day Trial Eligible may qualify for the separate Product Trial program.

Buyers must follow the applicable return approval and shipping instructions.

A return should not be sent to an address unless Trade Saddles has provided or confirmed the appropriate return instructions.

07

Buyer Protection

Trade Saddles may assist with issues involving:

• Products materially different from their listing.
• Damaged, incomplete, or incorrect products.
• Delivery-related problems.
• Eligible return or trial requests.
• Other transaction disputes.

Buyers may be asked to provide information, photographs, tracking information, communications, or other documentation necessary to review a dispute.

Trade Saddles may make a decision based on the available information and applicable marketplace policies.

08

Prohibited Buyer Conduct

Buyers must not:

• Submit fraudulent orders.
• Use unauthorized payment methods.
• Provide false information.
• Manipulate reviews or ratings.
• Abuse return or trial programs.
• Submit knowingly false claims.
• Harass or threaten sellers or Trade Saddles staff.
• Attempt to circumvent marketplace policies.
• Engage in unlawful activity through the platform.

Violations may result in order cancellation, account restrictions, suspension, or other appropriate action.

09

Reviews & Ratings

Where reviews or ratings are available, buyers should provide honest and genuine feedback based on their actual experience.

Reviews must not contain:

• False claims.
• Threats or harassment.
• Manipulated ratings.
• Promotional spam.
• Personal information belonging to another person.
• Content intended to unfairly manipulate a seller's reputation.

Trade Saddles may remove or restrict reviews that violate applicable policies.

10

Account Restrictions

Trade Saddles may restrict, suspend, or terminate buyer accounts where necessary to protect buyers, sellers, the marketplace, or payment processes.

Actions may be taken for fraud, abuse, policy violations, unauthorized activity, or repeated misuse of marketplace services.

11

Policy Updates

Trade Saddles may update this Buyer Policy from time to time.

Updates will be posted on this page with a revised date. Continued use of the marketplace after an update constitutes acceptance of the applicable policy to the extent permitted by law.