Return Guide
How to Claim a Return on Trade Saddles
At Trade Saddles, all eligible products are covered by our 5-Day Product Trial & Return Policy. This guide explains exactly how to submit a return request and what to expect.
Return Eligibility – Check Before You Buy
An item may be returned if all of the following apply:
- The product is marked as eligible for trial or return on the product page.
- The return request is submitted within 5 days of delivery.
- The item is returned in its original condition with all packaging, tags, and accessories.
How to Initiate a Return
Follow these steps to submit your return request:
Our support team will review your request and notify you by email once it has been approved.
Return Instructions
Return addresses are not provided automatically at checkout.
Once your return is approved, you will receive:
- The correct return address.
- Detailed return instructions.
Return Shipping
- The buyer is responsible for all return shipping costs.
- A prepaid return label is not automatically provided.
- Tracking information is required for all returns.
After Your Return Is Received
Once the seller receives and inspects the returned item:
- If approved, your refund will be processed within 5–10 business days.
- If the return does not meet the condition requirements, it may be denied and you will be contacted.
Contact Information
Trade Saddles is managed under Trade Tack.
Business Address
159 St NW Edmonton, Alberta T5T 4V4, Canada
Phone
Website
Support